Medical Billing, Practice Management & Electronic Health Record Technical Support

Nuesoft Technical Support

After you have been trained and are familiar with one of Nuesoft's systems, we offer ongoing technical support. Our qualified support representatives are available Monday through Friday from 8 a.m. to 9 p.m. EST and can be reached at our 800 number or via e-mail. In addition, we offer a live help real-time messaging system that has an average queue time of less than 30 seconds. We understand that you have questions that need to be answered quickly and we are waiting for your calls.

Some of the highlights of our unique support program:

  • “Live Help” with a support representative in an average of 30 seconds or less
  • Toll free number
  • Permission granted controls, which allow our staff to view your screen and your issues instantly
  • Support Web site with billing tips, shortcut keys, coding information, and how-to tutorials